Spa Policies
We strive to give you our very best in order to enhance your spa experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!
Arrive 15 minutes prior to your first treatment to allow ample time to check-in and prepare for your treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.
If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value.
Guests who book appointments and cannot join us for their scheduled reservation are granted full credit at the spa provided at least a 48-hour notice is provided. We do not provide refunds for cancelled appointments. All service sales, retail sales and gift certificate sales are final, with no refunds. Should you not wish to redeem a gift certificate you can use as a spa credit towards retail items.
We proudly recruit and train our staff to be the most qualified spa professionals in the industry. Our recommended standard gratuity for spa treatments is 15%-20%. Gratuity can be in cash, local checks with ID, and credit cards for your convenience.
Please notify our Spa Consultant before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.
Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult. We are unable to provide services to guest accompanied by children who are not participating in a family treatment program.
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and pagers must be turned off when entering the spa.
Gift Certificates are available for specified services, packages, or dollar amounts beginning at $25 and are not redeemable if lost or stolen. If you are a recipient of a donated or auctioned Gift Certificate, please give our receptionist the certificate number to book your appointment. Donation certificates are non-transferable, and expiration dates may not be changed or extended. If appointment made to redeem your spa gift certificate is not cancelled at least 48 hours in advance, your spa treatments and your spa gift certificate will be forfeited.
We provide lockers for our guests who are experiencing multiple services or wet treatments with separate areas for men and women. Lounge amenities may be included with a spa treatment for a $10 fee. Please note, we are not responsible for items that are lost or stolen.
Wedding and Baby showers, birthday parties and fundraisers are welcomed. Please call us for arrangements.
